Kevin “Skwerl” Cogill

From: support@dreamhost.com
Subject: Re: [kevcog1 22542094] site down AGAIN
Date: December 18, 2008 1:44:47 PM PST
To: skwerl@antiquiet.com

antiquiet.com is completely down once again. whenever our sites go down, we never see any alert or explanation on dreamhoststatus.com mentioning any of our servers. i can only imagine how often our sites are coming down without us noticing. we rarely get an explanation as to WHY the sites go down- it’s usually ‘well it was down, and now it’s not.’ at first, we loved your service… but this is way too much downtime to be worth our money. we had our sites hosted out of a buddy’s closet for free before here, and they never went down once. we’re seeing an overall drop in traffic (and revenue) from the increased downtime and increased page load time since moving to dreamhost. what is the problem? are the shared servers overcrowded? would a private server or virtual private server guarantee me no downtime and better performance???

Hello,

Please allow me to apologize for the inconvenience you’ve experienced and for the delay in getting back to you.

It looks like our admins were working on your server earlier which required a reboot.

Everything appears to be stabilized now.

Please let me know if you notice any further problems.

Thanks!
Brett G

thanks for answering my questions. you guys rock.

Not a problem at all!

Again, I apologize for any inconvenience you’ve experienced.

Let us know if there’s anything else we can help ya with.

Thanks!
Brett G

i was being sarcastic. none of my questions were answered.
and now my site is unresponsive again. this is unacceptable. i’m going to start shopping for a new host. sorry.

December 18th, 2008 | Category: Tech | Tags: DreamHost | Subscribe to comments | Leave a comment | Trackback URL